Contact us

Email support@competrace.com and a person will read it. That one address covers everything below — there is no ticket portal to sign into and no phone queue.

Support

Something broken, something confusing, or a question about how a feature is meant to work. It helps to include the page you were on and what you expected to happen. If the problem is with an assessment or an invitation, the name of the workspace is usually enough for us to find it.

Sales and billing

Questions about plans, seat counts, invoices or VAT. Payments are processed by Paddle.com Market Ltd as our Merchant of Record, so invoices and receipts come from Paddle — but ask us first and we will point you at the right place. The terms of service cover the contractual side.

Privacy and data requests

Access, correction, export and deletion requests reach us at the same address. What we collect, how long we keep it and what your rights are is set out in the privacy policy. Customers who need a signed data processing agreement should start with the DPA.

Security

If you believe you have found a vulnerability, email the address above with enough detail to reproduce it and please give us a chance to fix it before publishing. We will confirm that we received your report.