Terms of Service

Subscriptions, billing, and refunds

Competrace is offered on two plans:

• Free — $0, for organizations with up to 10 members.
• Team — $50 per month, including up to 50 members, plus $0.50 per month for each additional member beyond 50.

All prices, including the per-member charge for additional members, are exclusive of tax. Paddle calculates the VAT or sales tax for your country and adds it on top, both at checkout and on every renewal. If you have a VAT registration number, you can enter it at checkout and Paddle will apply the treatment required in your country. The Team plan is billed monthly and renews automatically at the start of each billing period until canceled.

Payments are processed by Paddle.com Market Ltd (“Paddle”), our authorized reseller and Merchant of Record. Paddle handles payment processing, the collection and remittance of sales tax and VAT, and the issuing of invoices and receipts. Paddle — not Competrace — appears on your card statement and is the entity that issues your receipts. Your payment card details are handled entirely by Paddle; Competrace never receives or stores your full card number.

Instead of paying by card, an organization administrator can ask to pay the Team plan by invoice from Settings. Paddle issues the invoice in U.S. dollars and emails it with the bank transfer details, and sends a new invoice for each monthly billing period. Each invoice is due 14 days after it is issued. Team access starts when the first invoice is paid, so allow for a bank transfer to take a few business days to arrive. You can cancel an invoice request from Settings until it is paid.

You may cancel at any time from Settings. Cancellation takes effect at the end of your current paid billing period. Your organization keeps Team access until then and reverts to the Free plan afterward. Until it takes effect, you can undo a scheduled cancellation under Manage billing. Payments are non-refundable, and we do not provide refunds or credits for partial billing periods, except where required by law and except the two automatic full refunds below.

We automatically refund in full (a) a duplicate Team subscription paid for an organization that already has one, and (b) an invoice paid after it was canceled for non-payment. In the second case, the organization must request a new invoice or pay by card to return to Team. Refunds are issued through Paddle and may take a few days to arrive.

While a subscription is paused, the organization is on the Free plan until the subscription is resumed under Manage billing. An organization cannot be deleted while its subscription is active or scheduled to cancel. The subscription must end first.

If a card payment fails, Paddle will automatically retry the charge and notify you by email. Your Team access continues during a short grace period while payment is attempted. If payment cannot be recovered, the subscription is canceled and your organization reverts to the Free plan.

Paddle does not retry unpaid invoices. If an invoice is not paid, we email a reminder before it is due and a notice after it is overdue. Once Team access has started, it continues while a renewal invoice is overdue. Invoice dates are in UTC. An invoice that is still unpaid at the end of its pay-by date (its due date plus 10 days) is canceled. If it was a renewal, the subscription is canceled and your organization reverts to the Free plan, keeping its data. If it was the first invoice, the organization was never on Team and simply stays on Free. You can return to Team by paying by card or by requesting a new invoice.

We may change our pricing from time to time. We will give you advance notice of any price change by email or through the platform, and changes will not affect the billing period already in progress.